Say hello to Ross, one of our Directors here at Orbits. Ross has been a part of the Orbits journey for the last 11 years and it’s safe to say he’s worn every cap he can. As a director, Ross plays a pivotal role in maintaining the high standards of service that have been the hallmark of our success from the outset. Get to know him more below…

“The variety. No two days are the same, which keeps things interesting. One minute you’re looking at longer term plans, the next you’re helping a client work through an issue. I also enjoy working with the team and building relationships with clients, especially when you can see the difference you’re making, particularly with some of the non-profits we support.”

“The team itself. We’ve built a solid group of people who care about what they do and back each other up. There’s been a big focus on development as well, whether that’s certifications, apprenticeships, or just giving people the chance to step up. Seeing people grow over time is a big one for me, especially having started out in a similar role.”

“It’s changed a lot. I started on the service desk, very hands on and focused on day to day support. Over time that’s moved into more leadership and strategy. Now it’s more about supporting the team, looking at the bigger picture, and helping shape where the business is going. It’s been a natural progression as the company has grown.”

“Relaxed, but people care about doing things properly. Everyone’s approachable, no big egos, and people are always willing to help each other out. There’s a good sense of humour across the team, which makes the day to day more enjoyable.”

“There isn’t really a typical day. It’s usually a mix of internal catch ups, client conversations, and looking at ways we can improve things. Some days are more focused on planning, others you get pulled into operational stuff. It keeps things varied.”

“Ross is a cornerstone of Orbits IT has experienced every facet of of the business over the last 10+ years including heading up his own division with Orbits IT (South West). He is now responsible for the Servicedesk across the organisation, ensuring we continue to deliver the levels of customer service we are known for. No mean feat but one Ross is ideal for.”

Work hard, play hard — we’ve seen Kal in action, supporting our clients, now let’s peek behind the screen and uncover some of the fun stuff!

“A rugged laptop with satellite internet. Realistically, I’d give it a couple of weeks before something stops working.”