Orbits IT

Business IT Support

From Your IT Peace of Mind Provider

Business IT Support2024-09-24T10:34:15+01:00

Fully Managed IT Support You Can Trust

No matter what your organisation does, you’ve got better things to do than fighting wayward IT. Tech gremlins can wither productivity, create irritating downtime, and can even damage team morale.

Ready to join over 280 happily supported customers across South Wales, the Midlands, and the South West?

31mins

Average Response Time

1hr 32

Average Resolution Time

Peace of Mind with your Tech
At Orbits IT, we take care of your tech, so you can take care of what matters. Whether you’re dealing with a sudden IT emergency or you’re working incrementally towards tech equilibrium, we’re here to support you as your dedicated, outsourced IT department.
Outstanding Customer Service
Our personable and experienced support team are the reason for our outstanding customer ratings. With an average 5 second call waiting time and a 100% client recommendation score, you can be sure of a smooth and speedy solution to your IT issues.
100% Outsourced IT
We can support you as a totally outsourced IT team, an extra resource for a technical transformation project, or just an extra techie helping hand from time to time.

Your Dedicated IT Support Department

Working with Orbits IT is like working with your own friendly, dedicated IT department, just without the costs of an in-house team. We provide tailored IT support across South Wales, the Midlands and the South West with a smile.

Personal, Responsive Service

Friendly IT troubleshooting and resolution service, with unlimited service requests, support available 24/7, and both remote and on site support available.

Scalable IT Support

Our complementary support totally flexes around your business, regardless of whether it grows, changes, or stays the same.

Peace of Mind

IT problems can be a real hassle, so we focus on creating minimal disruption at any time, with our friendly in-house support, remote problem solving, and access to loan devices when needed.

Proactive Device Monitoring

Monitoring your Windows PCs and servers helps minimise IT problems before they arise. We securely track your PCs’ disc space, hardware use, backups, updates, security and more.

Consultative IT Advice

Informed by your monitoring data, we check in with you regularly to make sure your technical and productivity needs are being met consistently and securely.

Truly Transparent Pricing

We use a totally transparent per-PC pricing model, preceded by a one-time onboarding fee. We don’t surprise you with hidden fees for essentials like new starters or strategic advice!

A Peek Behind the Curtain at Our Managed IT Support

So what can you expect from managed IT support from Orbits IT?

Well, after our super simple onboarding process, you can start raising tickets and benefiting from our friendly, no-fuss helpdesk. Our clients enjoy totally holistic support, including access to loan devices where needed, prompt new starter setups, and 2-4 hour critical response times.

We also provide our clients with regular technical reviews, industry leading endpoint security solutions, IT asset management, and a 10% discount on all project work.

“Changing perceptions of small Business IT support – one solved problem, one successful project and one satisfied client at a time”

Time for IT Peace of Mind?

Tired of troubleshooting? Sick of support that doesn’t deliver? Start your journey towards IT equilibrium here. Book a free virtual consultation with our IT support experts today to discuss how we can support you.

Frequently Asked Questions

Apart from the obvious IT troubleshooting and resolution, you can expect a smooth onboarding process, regular strategic reviews, managed computer security, access to our exclusive training portal, a 10% discount on any project work, and much more.

Yes, we do! Non-urgent tickets can be raised at any time including evenings and weekends and we will respond when the office opens. In case of a tech emergency, we do operate an out of hours service at an additional cost.

Yes! If you are within an hour’s drive of any of our site offices (the three B’s – Barry, Birmingham, or Bristol) and an engineer is needed on-site, we’ll be there. Though you might be surprised at what we can achieve remotely!

We don’t charge our clients for leavers and new starters as these changes are simply part of doing business. Our efficient processes securely offboard leavers and promptly get hardware ready on new starters’ desks, ready to roll.

Orbits IT works with a wide range of small to medium businesses and non-profit organisations across South Wales, the West Midlands, and the South West.

We mainly support Windows devices and servers, though we do assist our clients with mobile devices too. But regardless of what systems you use, please have a chat with us to see how we can help.

One of the best things we’ve ever done…

“We know that they genuinely care about our organisation and will always be there to answer our questions quickly so we can focus on people, not the digital world. Switching to Orbits is undoubtedly one of the best things we’ve ever done. Thank you again!”

Cyfannol Women’s Aid
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