We don’t like to be kept waiting and don’t expect our customers to either. We can resolve critical issues within four hours and the vast majority of problems on the same day.
Customer service is key
We’re proud to meet 99% of our SLAs. However you contact us, you’ll always find us friendly and helpful. We won’t baffle you with technical jargon and we’ll keep you informed every step of the way.
Proactive and Professional
We use cutting-edge monitoring and remote support tools so we are alerted to possible problems before they become an issue. With our proactive IT support you can relax and focus on your business.
You control your own data
We give our clients access to all their login and configuration data and will never try to lock you into our services by keeping control of essential information or systems.
Fair, transparent and simple pricing
We will never tell you to buy unnecessary or over-specified equipment to pad our profit and we won’t hit you with unexpected extra charges. We keep our quotes simple and in most cases offer a fixed price for peace of mind.
Building a relationship
We build a relationship with you and your business which allows us to provide the right solution each and every time. We’re proud to retain 98% of our clients.