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FAQ Page2026-03-19T09:58:52+00:00

General

In short, Orbits IT are an IT Services provider to the SME market of the UK. We have offices in South Wales, the Midlands and South West and service organisations of between 5 and 150 members of staff.

Our unique selling point is based on the relationships we build with our clients, to become the in-house IT team you don’t have. We provide high-quality, proactive support both remotely and on-site. Whether you get in touch with us via a phone call, email or our online customer portal you will always be met with rapid response and resolution times.

We provide IT Support to over 280 SME’s from charities, public sector organisations and more. To learn more about some of our clients got to our Case Studies page.
We provide IT services in multiple locations across England and Wales. With offices located near Cardiff, Birmingham and Bristol help is never too far away.
Choosing an IT Support partner isn’t like buying a car. You often don’t get to view it and test drive it before you commit. It’s not always easy to see if the features you were promised are actually delivered. If Orbits IT didn’t deliver everything we promised, we too could quote a lower price – but we do deliver. There is a cost to deliver the service we do, to train our staff to the levels required, to provide the rapid responses and to include the tools and features we do. How do we prove we deliver on our promises? By not tying you in to long term contracts – with most contracts being on 30 day terms in the first 12 months. If we don’t deliver, you walk away.

Orbits IT was built from the ground up to support a specific market in the UK – small business with between 5 and 150 users. By focussing on these organisations and their typical requirements we have been able to create a skills set and stack of services that meet their needs at the right price without the need to have expensive specialist knowledge in large scale enterprise systems or solutions. We deliver the right solution at the right price.

Moving IT provider shouldn’t be a scary process, and with Orbits IT it’s easy as can be! With a simple introduction to your previous provider we can manage the whole process from beginning to end. We keep our onboarding process as seamless as possible.

Cybersecurity

The IT landscape is constantly changing; threats are everywhere. Smaller organisations are at just as much risk as larger companies. As your IT provider we ensure you, your data and systems remain safe and secure, whilst assisting clients to achieve the Cyber Essentials standard.

Cybersecurity tools are important, but they only catch what they’re built to spot. People are a different story. Most cyber attacks start with someone being tricked into clicking a link, opening a fake invoice or giving information away to the wrong person. No software can fully predict the changes in human behaviour. Training gives your staff the confidence to pause, question something out of the ordinary and report it before any damage is done. It turns your team from a weak point into a safety net. Even a little awareness goes a long way, especially when attacks are always evolving.

Budgets aren’t endless, especially for SMEs, and we don’t push you to pour money into security for the sake of it. The goal is to first cover the basics properly so you’re protected against the common threats. Every organisation should at least have things like reliable backups, multi-factor authentication, device protection and regular updates in place. Once those foundations are sorted, you can build up slowly if you need to, rather than overspending on tools you might not require.

Cyber Essentials shows that you take security seriously and that you’re not leaving the basics to chance. Some government contracts actually require it, and more private companies are starting to look for it too. Having the certification can put you a step ahead when you’re bidding for work, because it proves you’ve put solid, recognised controls in place. For most SMEs, it’s a straightforward way to show you’re a safe pair of hands without needing a huge budget.

Most Popular Questions

  • Who are Orbits IT?

  • Why is Cybersecurity so important?
  • How much money should I be spending on Cybersecurity?

Key Topics

  • IT Support

  • Cybersecurity
  • Cyber Essentials