Meet Jim, Orbits IT’s Founder and Managing Director

For me there is no such thing as an average week, every day is completely different. It ranges from sales and marketing, developing the teams training internally, seeking new partners and services to benefit our clients, to directly providing IT Support. Whilst no day is ever the same, every day we try to deliver the same level of service and commitment to customer service that we have built our reputation on.

Orbits IT was built with the intention to change the negative perception our industry has had with customer service in the past and I thoroughly believe we have achieved this and deliver it consistently, as shown through our satisfaction surveys and 98% customer retention. Excellent customer service means building a relationship with your cleints, providing support when they need it most, protecting their data, making sure systems are reliable and secure and offering advice and guidance freely.

Orbits’ ethos has remained the same throughout the last 10 years of services. Keeping this ethos has allowed us to continue to grow our client base, team and allowed for expansion to 3 offices (South West, Midlands, and South Wales). Our services have also expanded to adapt to the changing IT landscape. These include our cybersecurity and cloud services. There have been ups and downs of course but we have adapted well to them. A recent example is the adaption to Covid-19 with remote working but it was handled well and allowed us to continue to support our clients as we always had whilst helping them adapt to remote working.

Over the next 12 months we will continue to focus on what we are good at and continue working on retaining our outstanding customer service levels. Whilst also adapting to the changes in the industry and what our clients require. Big changes have happened over the last 12 months within the industry and especially with remote working for clients and staff but hopefully soon we will be back in the offices and ‘normality’ – whatever that may be – will return.

I am fiercely proud of the company that Orbits IT has become over the last 10 years. We have built a reputation for customer service that is unmatched and deliver a technically excellent and a value for money service that makes us leaders in the sector. None of this would have been possible without the team I have around me and the loyal clients that have been  with us – in some cases – for all 10 years. They continue to speak highly of us to their contacts and this allows us to grow steadily via word of mouth only. The last year has been challenging for everyone and I am acutely aware that we are in a industry that has been able to thrive through the adversity unlike many others, but I am proud to have helped many organisations adapt to the challenges and survive Covid19. Here’s to the next 10 years….