Say hello to Dylan, one of our Junior IT Support Technicians at Orbits. Despite Dylan has been here just shy of a year, he’s already made a great impression on our clients and will always work hard to ensure issues are fixed and there are smiles on faces! Get to know him throughout his time here to far, here…

“I enjoy being able to talk to our clients on the daily. It’s nice working alongside our clients to make sure that their issues are resolved and all is working as they expect it to.”

“While on my apprenticeship, I am proud of my progress, having moved to the main call queue. This has helped me build up my confidence as I speak to more of our clients day in and day out, being able to solve their issues.

“Alongside my apprenticeship, I also completed a course on mental health awareness. It was really rewarding, and now I know how I can be there for my colleagues as I understand mental health more.”

“When I first started my apprenticeship, it was a lot of processing new starters, and now I work on more complex jobs. These could be to do with printers or networks, for example.”

“No work day is the same; one minute I could be resolving lots of printer issues, and then all of a sudden, I could be making a signature change. The one task that always remains the same is the aim to make sure the client is happy when I resolve any queries or issues.”

“Dylan is one of our latest apprentices on the helpdesk having joined us within the last few year. He is always friendly and approachable whether to colleagues or clients over the phone and is keen to dive into whatever scenario or issue he is faced with. It’s great to see how much. Dylan has developed over a very short period of time and I’m looking forward to seeing how he develops his newly acquired skills.”

Work hard, play hard — we’ve seen Dylan in action, supporting our clients, now let’s peek behind the screen and uncover some of the fun stuff!

“It’d depend on the day, but on a good day, I would say High Hopes by Panic! at the Disco.”