We know that when you need IT support, you often need it there and then – not in 12 hours time! The Orbits IT team are now available 24 hours a day, 7 days a week, 365 days a year to support you and your colleagues.

Standard support is still between 8am and 6pm Monday to Friday (excluding UK Bank Holidays and Orbits Closure Days) but Out of Hours support is now available for all other times.

Simply call us on your usual support number. You will then be put through to one of the team who will raise a ticket and begin resolving your issue.

Our Out of Hours service is manned by the same Orbits IT technicians you would speak with during standard hours. We do not use third parties or call handling services.

For those clients who have an active Out of Hours support agreement, there is no extra cost (subject to limits defined in the Out of Hours support agreement). Anyone without an active Out of Hours support agreement will, by using the out of hours service, accept an additional charge at our current out of hours support rate – with a minimum charge of 1 hour per ticket.

Contact us to check – but if you have to ask, then you probably haven’t! Only clients who have very recently joined Orbits IT have had the option for an Out of Hours support agreement. If you would like to discuss adding Out of Hours to your existing agreement, please just get in touch.

Yes. If you raise a request out of hours by email this will be logged and added to the queue but not actioned until 8am the next working day. If you call to raise a request out of hours, you will be prompted to either be put through to our Out of Hours technician for immediate assistance or leave a voicemail for the request to be logged the next working day.