Choosing your IT support supplier isn’t an easy process and if you currently have an IT support contract then you may be worried or concerned about how hard it can be to move.  To help you make that decision, here are our top 5 reasons to choose us.

1) You are our first priority

When it comes down to it you pay the bills. Without you we wouldn’t be in business so you are our first priority.

We take the running of your IT systems extremely seriously as it will have become a central part of your business and will ensure that your customers or stakeholders are kept happy by the service you provide.

We are here when you need us and we are also proactive and monitor your systems 24/7 to ensure a little downtime as possible and quite often fix issues before they arise so you can be assured we have your back and are our first priority.

2) Trained & experienced support team

All of our team are fully trained and extremely experienced at what they do. From your first call you will be guided through a structured process that allows us to resolve any IT issue in the fastest time possible and our guaranteed service levels agreements (SLA’s) give you the security that we stand by our word.

3) Remote & On-Site Support

We can offer you quick remote support for simple issues or can be on-site to get things resolved where remote support isn’t good enough.

We operate throughout the UK, but in South Wales can be on-site the very same day* so you will be receiving a comprehensive IT support service regardless of the level of support contract you have in place.

4) Cost effective

We are conscious that budgets are not what they used to be and therefore have structured our pricing accordingly.

From Basic Support through to a fully managed IT service our cost levels are at such a level that we become far cheaper to use and more flexible than an in-house IT support employee.

5) Change management

Part of our service is all based around creating a simple and easy route to change from your existing IT supplier. Whether you are using a contracted supplier or ad-hoc support we will work with you and your old supplier to ensure that things change over as quickly and simply as possible.

How to find out more

To find out more about OrbitsIT and why you should use us then please contact us online or call 02920 003 313 where our team will be happy to answer any and all of your questions.

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