Here at Orbits, we are always striving to improve our service to our clients and part of this involves getting feedback from existing clients. The Orbits Client Satisfaction Survey went out to over 25 of our Unlimited Support clients earlier this week and whilst we are still receiving responses back, we have had lots of replies and so far we are delighted with the results. Some of the highlights of the survey are:

Question: In general, how satisfied are you with Orbits IT as your support provider?

Results so far: 100% of respondents are Very Satisfied.
*Note* We received one response of Very Unsatisfied from possibly our biggest clients. The rest of the responses seemed to suggest this was a mistake and when we queried it we received the following reply – “Sorry, No, never I meant Very Satisfied!!!!”…..Phew!

 

Question: Please rate the following areas of Orbits’ Service.

1: Value for Money: 75% of respondents chose Excellent, 25% chose Good.

2: Customer Service: 100% of respondents chose Excellent.

3: Response Times: 100% of respondent chose Excellent.

4: Technical Knowledge: 100% of respondents chose Excellent

 

Question: Would you recommend Orbits’ services to other organisations such as your own?

Results so far: 100% of respondents would Certainly recommend us.

 

We also got valuable feedback on which additional services Orbits should offer it’s clients and we will be looking to roll out IT Training, PAT Testing, VOIP Telephony and Broadband over the coming month. Keep en eye out for those.

Whilst we have received excellent feedback on our service levels, we refuse to get complacent and will be looking to improve all aspect of our service this year.

If you would like to see evidence of these Survey Results, please Contact Us and we would be happy to provide them.

Finally, a big thankyou to all of our clients who took part in the survey, it is really appreciated by the team.