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Customer Satisfaction Survey 2018

Outstanding annual customer survey results!

Our annual customer survey results are now in and once again we’ve had fantastic customer feedback. Our average customer rating is 9.7/10!

What did the survey involve?

In December we asked all our customers to take a couple of minutes to complete our online survey to rate our performance during 2018.

The survey covers six key service areas with the option to rate us from 1 to 10, with 10 being outstanding. Those who took part gave us the following average ratings:

Orbits IT service area Average customer rating, 2018
Overall experience 9.7/10
Customer service 9.8/10
Helpdesk 9.7/10
Value for money 9.7/10
Response time 9.9/10
Technical support 9.6/10

 

Who took part in the survey?

Customers spanned a diverse range of sectors and industries. They included Newport Citizens Advice, Toucan Systems and Six Forward to name just a few.

“A friendly, efficient IT company that understands our needs and works with us to ensure we can provide the service needed by our staff and clients.”
Yvonne James, Monmouthshire County Citizens Advice Bureau
“A properly proactive service that tells us about problems that have been dealt with rather than us spotting the problem and trying to get something done about it.”
David Wakeling, Toucan Systems Ltd
“Orbits IT has provided us with consistent high quality support that has gone above and beyond any IT support we have ever had previously. They are a pleasure to work with and are a supplier we would be happy to recommend.”
Craig Lane, Newport Citizens Advice Bureau
“Newport Citizens Advice have been supported by Orbits IT for more than 5 years, and hope to be supported by them for a long time in the future. It’s been a delight to see the company grow over the years! Every member of Orbits is friendly, knowledgeable and professional. They are always ready to help and will go above and beyond to get a project set up just as you want it.”
Jamie Stonelake, Newport Citizens Advice Bureau
“Fast, friendly service. Nothing is too much trouble for the guys at Orbits IT.”
Michael Tucker, Albany Cleaning Solutions Ltd
“The Orbits team are very knowledgeable, professional and efficient. Response time to issues is always good. Our system is very important to us so we can’t afford be without it for long.”
Diane Iles, Six Forward Limited
“Since bringing Orbits on board we are more confident that we can solve any IT problem that presents itself.”
Ann Dymock, Age Cymru Sir Gar
“Orbits IT are friendly, efficient and responsive.”
Shirley Lightbound, Monmouthshire Country Citizens Advice Bureau
“Orbits IT are always there to help.”
Graham Wingar, Future Asset Management LLP
“Excellent IT service provider with a responsible and friendly team.”
Ashok Kumar, Total Training Company (UK) Ltd
“The Orbits team are always helpful and prompt to respond to day-to-day issues.”
Clare Jones, Grasshopper Communications
“Staff are always helpful and friendly. They look to resolve issues as soon as possible and follow up any ongoing problems.”
Jane Morgan, CMC Sports and Social Club
“An excellent IT company. Staff are knowledgeable and react quickly to any issues or requests.”
Yvonne James, Monmouthshire County Citizens Advice Bureau
“Excellent IT support services.”
Alison Oliver, Elemento Group Ltd
“I would highly recommend Orbits IT – they get to understand the organisation, offer a great response to requests for immediate support, additional equipment or to other needs. In the last year we moved premises and without them on our IT the move would have been very traumatic.”
Jackie Preston, Citizens Advice Swansea Neath Port Talbot

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