Customer Satisfaction Survey 2018
Outstanding annual customer survey results!
Our annual customer survey results are now in and once again we’ve had fantastic customer feedback. Our average customer rating is 9.7/10!
What did the survey involve?
In December we asked all our customers to take a couple of minutes to complete our online survey to rate our performance during 2018.
The survey covers six key service areas with the option to rate us from 1 to 10, with 10 being outstanding. Those who took part gave us the following average ratings:
| Orbits IT service area | Average customer rating, 2018 |
| Overall experience | 9.7/10 |
| Customer service | 9.8/10 |
| Helpdesk | 9.7/10 |
| Value for money | 9.7/10 |
| Response time | 9.9/10 |
| Technical support | 9.6/10 |
Who took part in the survey?
Customers spanned a diverse range of sectors and industries. They included Newport Citizens Advice, Toucan Systems and Six Forward to name just a few.
“Newport Citizens Advice have been supported by Orbits IT for more than 5 years, and hope to be supported by them for a long time in the future. It’s been a delight to see the company grow over the years! Every member of Orbits is friendly, knowledgeable and professional. They are always ready to help and will go above and beyond to get a project set up just as you want it.”
“Since bringing Orbits on board we are more confident that we can solve any IT problem that presents itself.”
“A friendly, efficient IT company that understands our needs and works with us to ensure we can provide the service needed by our staff and clients.”
“The Orbits team are very knowledgeable, professional and efficient. Response time to issues is always good. Our system is very important to us so we can’t afford be without it for long.”
“Fast, friendly service. Nothing is too much trouble for the guys at Orbits IT.”
“Orbits IT has provided us with consistent high quality support that has gone above and beyond any IT support we have ever had previously. They are a pleasure to work with and are a supplier we would be happy to recommend.”
“A properly proactive service that tells us about problems that have been dealt with rather than us spotting the problem and trying to get something done about it.”
“Orbits IT are friendly, efficient and responsive.”
“Excellent IT service provider with a responsible and friendly team.”
“The Orbits team are always helpful and prompt to respond to day-to-day issues.”
“Excellent IT support services.”
“Staff are always helpful and friendly. They look to resolve issues as soon as possible and follow up any ongoing problems.”
“An excellent IT company. Staff are knowledgeable and react quickly to any issues or requests.”
“I would highly recommend Orbits IT – they get to understand the organisation, offer a great response to requests for immediate support, additional equipment or to other needs. In the last year we moved premises and without them on our IT the move would have been very traumatic.”
“Orbits IT are always there to help.”
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