An Orbits IT Case Study

An Orbits IT Case Study

Key Facts

  • Seamless migration of IT infrastructure to Microsoft Azure Cloud Computing Services (part of Microsoft 365) for multiple users working in-office and remotely with minimal disruption
  • Integration of cloud-based software such as Sage for remote access for the finance team to maximise productivity and flexibility.
  • Outstanding support that helps troubleshoot problems quickly, upskill their existing team and maintain the high level of service for which they are known.
  • Ensured shrewd budget adjustments could be made to enhance future expansion without cutting corners.

The Company

Sphere Solutions is a specialist construction recruitment company that provides first class staffing to clients across Wales and Southwest England. By understanding the unique requirements and dynamics of our clients’ sector, pre-vetting candidates and leaning on our extensive network, we connect talented professionals with the best construction job opportunities. We continue to enjoy unprecedented growth, reaching new clients and customers throughout the UK.

Solutions

We had our first contact with Operations Director, Dean Bengough and the team at Orbits IT in March 2022 and could immediately see that they were exactly who we needed.

From reviewing their client portfolio we knew they had vast experience working with different-sized organisations (including well-known names) in the private and public sectors so they could clearly handle our project.

They also took time to understand our unique business and where we wanted to go with our network infrastructure and most importantly, we never felt like they just wanted to make a sale.

Thanks to this close collaboration, they created the ideal solution for us and migrated from our hosted servers to Microsoft’s Azure AD (Part of Microsoft 365) with minimal downtime or disruption. Other services migrated included:

  • Email System
  • Active Directory
  • File Server
  • Print Server
  • Sage (remote data access for the finance team)

We’re happy to say that they delivered excellent customer service throughout the project and continue to do so.

Testimonial

“We’d been with our previous supplier for so long but are really pleased with our decision to work with Orbits IT. They’ve made what felt like a daunting and expensive scenario feel very comfortable and straightforward- just how we like things!

“Every single person we’ve spoken to has been friendly, knowledgeable, eager to help and resolves our problems in next to no time. The migration itself was also pain-free and we feel like we’ve started a fantastic partnership with an authentic IT company that truly cares about their customers.”

Vikki Harries

Business Improvement Director at Sphere Solutions

The Problem

When we grew from just five people in one office to over forty people across various locations, we knew we needed to find a more streamlined and cohesive working infrastructure. This would allow our on-premises, remote and flexible workers to perform at their best, whatever their circumstances and provide the outstanding service we have become known for.

Our priority was migrating from our previous unwieldy solution to Microsoft 365 and Microsoft Cloud. This would allow us to take advantage of features such as Microsoft Teams, SharePoint, OneDrive, Intune, and Sage Cloud and ensure all business data was safe from data leakage and file loss.

We know that strong relationships and excellent communication can be game changers in business, therefore we reached out to a local Welsh business, Orbits IT for help. We knew they had successfully carried out numerous similar migrations and were known for their reliability, outstanding customer service and reassuring attitude.

Solutions

We had our first contact with Operations Director, Dean Bengough and the team at Orbits IT in March 2022 and could immediately see that they were exactly who we needed.

From reviewing their client portfolio we knew they had vast experience working with different-sized organisations (including well-known names) in the private and public sectors so they could clearly handle our project.

They also took time to understand our unique business and where we wanted to go with our network infrastructure and most importantly, we never felt like they just wanted to make a sale.

Thanks to this close collaboration, they created the ideal solution for us and migrated from our hosted servers to Microsoft’s Azure AD (Part of Microsoft 365) with minimal downtime or disruption. Other services migrated included:

  • Email System
  • Active Directory
  • File Server
  • Print Server
  • Sage (remote data access for the finance team)

We’re happy to say that they delivered excellent customer service throughout the project and continue to do so.

Benefits

  • Seamless migration to Microsoft’s Azure AD: Orbits IT ensured that our migration was problem-free with minimal downtime. As a result, we boast a foolproof IT infrastructure that is highly scalable and built for the unique needs of our business.
  • Enhanced productivity and efficiency: Implementing Microsoft 365 and associate software has helped improve the processes within our business and allowed our staff to access the data they need, wherever they are. They’ve also gone beyond the call of duty, helping us craft our SharePoint sites, transferring data and helping us become more critical in the way we work and share info with our teams.
  • Expert support: Over the last year, Orbits have helped us close over five hundred support tickets and have offered advice and guidance whenever we require. We love the fact they’re happy to give us walkthroughs so we can enhance our IT knowledge- this is essential for our organisation.
  • Peace of mind: Working with Orbits IT has given us peace of mind that our networks are protected and there are true professionals keeping an eye on them. Whenever we have a question or issue, we know that Orbits will be there to help.
  • Reduced costs: Migrating to Microsoft 365 with Orbits IT has saved us money by allowing us to eliminate the software we didn’t need and focus on what works. Orbits regularly provide feedback on our assets so we can also budget more effectively for upgrades or replacements.
  • Ongoing support: Whether we need help or want to further enhance our IT network, we know that Orbits IT will be there for us. They’ve provided us free access to their Introduction to Orbits Training Platform so we can upskill our current staff and continue to discuss additional security and safety measures to protect our data.
  • Excellent long-term relationship: We also want to mention that it’s been a pleasure to work with Orbits IT. Their proactive and authentic attitude is refreshing, they do exactly what they promise, and they always have a smile on their faces.

Testimonial

“We’d been with our previous supplier for so long but are really pleased with our decision to work with Orbits IT. They’ve made what felt like a daunting and expensive scenario feel very comfortable and straightforward- just how we like things!

“Every single person we’ve spoken to has been friendly, knowledgeable, eager to help and resolves our problems in next to no time. The migration itself was also pain-free and we feel like we’ve started a fantastic partnership with an authentic IT company that truly cares about their customers.”

Vikki Harries

Business Improvement Director at Sphere Solutions

Our Mission

“Changing perceptions of small business IT support – one solved problem, one successful project and one satisfied client at a time.”

Our Mission

“Changing perceptions of small business IT support – one solved problem, one successful project and one satisfied client at a time.”