An Orbits IT Case Study

An Orbits IT Case Study

Key Facts

  • An unreliable email system meant emails were disjointed and frequently unaccounted for.
  • Migration to Microsoft Office 365 with full support from Orbits IT has provided a reliable, easy to manage email solution that can be accessed anywhere.

The Company

Spectrum Collections is a truly inspirational brand. Founded in 2014 by two sisters from a garage in Barry, the makeup brush company is now worth an impressive £12 million. With its breathtakingly beautiful, super high quality collections and sets, Spectrum is favoured by stars and makeup artists on Britain’s most popular TV programmes, ranging from The X Factor to This Morning.

Testimonial

“We had so many issues with our old emails that we needed to change services really urgently. We decided to work with Orbits as they were a highly recommended local business who were really friendly, helpful and professional when dealing with our initial IT enquiries.

“Orbits now manage all our staff email accounts through Microsoft Office 365 and we love working with them. Nothing is ever too much trouble and even when faced with urgent problems, they are so quick to solve our technical IT dramas with no disruption to our business. Orbits even finished the setup of our new emails over a weekend, so it was up and running for the start of the new week.

“Orbits’ exceptional level of service and professionalism is particularly impressive. We regularly use their helpdesk function to request new mailbox setups and the replies and actions are pretty much instant!”

Hannah Pycroft

Chief Unicorn at Spectrum Collections

The Problem

Unfortunately for Spectrum, its email system had been far from inspirational. With multiple issues including major problems with its reliability and a mix of disjointed working environments in use, Spectrum approached Orbits IT requesting an urgent solution.

Solutions

After speaking with the founding sisters, Sophie and Hannah Pycroft, we migrated Spectrum Collections to Microsoft Office 365 to provide a reliable email system for all employees. This included migrating old emails to the new platform and providing ongoing support to ensure the company is never plagued by email troubles again.

Benefits

  • Reliable and integrated email system: Moving Spectrum to Microsoft Office 365 has provided the team with a reliable and integrated email system that can be accessed from anywhere and on any device.
  • Peace of mind: The reliable sending and receiving of emails through the new system give Spectrum the assurance that their communications are not going astray.
  • Expert support: Orbits IT’s assistance with Spectrum’s emails and office move, including data cable installation and fault resolution, ensures that Spectrum’s IT infrastructure is fully connected and functioning.
  • Enhanced productivity: With a reliable email system and a fully connected office network, Spectrum Collections can operate efficiently and effectively, promoting productivity within the team.

Testimonial

“We had so many issues with our old emails that we needed to change services really urgently. We decided to work with Orbits as they were a highly recommended local business who were really friendly, helpful and professional when dealing with our initial IT enquiries.

“Orbits now manage all our staff email accounts through Microsoft Office 365 and we love working with them. Nothing is ever too much trouble and even when faced with urgent problems, they are so quick to solve our technical IT dramas with no disruption to our business. Orbits even finished the setup of our new emails over a weekend, so it was up and running for the start of the new week.

“Orbits’ exceptional level of service and professionalism is particularly impressive. We regularly use their helpdesk function to request new mailbox setups and the replies and actions are pretty much instant!”

Hannah Pycroft

Chief Unicorn at Spectrum Collections

Our Mission

“Changing perceptions of small business IT support – one solved problem, one successful project and one satisfied client at a time.”

Our Mission

“Changing perceptions of small business IT support – one solved problem, one successful project and one satisfied client at a time.”