An Orbits IT Case Study

An Orbits IT Case Study

Key Facts

  • Smooth migration from the previous IT provider with a responsive service and attention to detail.
  • Pro Support package provides maximum IT peace of mind and proactive support.
  • IT service and infrastructure in place to support the organisation as it continues to expand.

The Company

React Support Services is a specialist residential provider of 24-hour high relational support and rehabilitation for vulnerable adults with mental health issues. Based in Cardiff, it offers shared residential community homes, residential self-contained apartments and 24-hour domiciliary apartments.

Testimonial

“Before switching to Orbits, I did a lot of research into local IT companies and also spoke to two other close contenders. I was encouraged by Orbits’ impressive references and Jim in particular was very easy to deal. Jim is incredibly customer centric and answered all my questions in English rather than acronyms. He also did everything he promised, which gave me confidence that I’d receive a reliable service.

“Our experience of working with Orbits to date has been extremely positive. Their customer service is excellent and any queries or IT issues have been resolved quickly. I would like to thank the team for their hard work and have no hesitation in recommending Orbits to others.”

John Clement

Property Director at React Support Services

The Problem

React Support Services had outgrown its previous ‘one-man band’ provider of IT support. Response times were slow and causing issues as a result. To compound problems, the provider did not offer emergency or out-of-hours support. This was particularly challenging given that React Support Services operates 24-hours a day, 7 days a week.

Solutions

Having met with Jim Lewington, Managing Director of Orbits IT, John Clement, Property Director at React Support Services was confident in Orbits’ capabilities. John was keen to minimise IT issues so he chose Orbits’ Pro Support IT package. Pro Support offers proactive support to optimise IT systems and keep organisations running without disruption – it’s the most comprehensive support Orbits provides.

Proactive monitoring of systems means IT technicians are alerted to possible problems before they become an issue. Jim explains, “We continuously monitor React’s server including disk space use, memory and processor use, network connectivity and email functionality. In addition to undertaking updates to keep the IT system efficient, secure and fully operational, we also check React’s backups are being taken correctly and that all computers have up to date anti-virus and firewall protection. This approach helps prevent potential issues arising.”

Benefits

  • Smooth migration from the previous IT provider with a responsive service and attention to detail.
  • Pro Support package provides maximum IT peace of mind and proactive support.
  • IT service and infrastructure in place to support the organisation as it continues to expand.
  • Another key benefit of Orbits’ Pro Support package is a rapid 2-hour response to all critical issues to help minimise any potential disruption.

Testimonial

“Before switching to Orbits, I did a lot of research into local IT companies and also spoke to two other close contenders. I was encouraged by Orbits’ impressive references and Jim in particular was very easy to deal. Jim is incredibly customer centric and answered all my questions in English rather than acronyms. He also did everything he promised, which gave me confidence that I’d receive a reliable service.

“Our experience of working with Orbits to date has been extremely positive. Their customer service is excellent and any queries or IT issues have been resolved quickly. I would like to thank the team for their hard work and have no hesitation in recommending Orbits to others.”

John Clement

Property Director at React Support Services

Our Mission

“Changing perceptions of small business IT support – one solved problem, one successful project and one satisfied client at a time.”

Our Mission

“Changing perceptions of small business IT support – one solved problem, one successful project and one satisfied client at a time.”