Prior to engaging with Orbits, we relied on another IT provider for support. While they were initially responsive, as issues became more frequent and urgent, the level of support required was no longer consistently available.

Challenges arose when we transitioned to the Progress system, which occasionally caused interruptions that impacted daily operations. Our team used the terminal service in different ways depending on roles, and it became clear that our previous provider was struggling to support us. As processes grew more complex, we needed a level of support that better matched our requirements.

It was challenging to find IT providers willing to quote for a small organisation, which was discouraging. We began reaching out to other credit unions for recommendations, and Orbits IT consistently came highly recommended.

We eventually met the Orbits IT team at the Credit Union of Wales Awards in Cardiff, which led to open and constructive conversations. From the outset, it felt very promising. In our initial discussions, Orbits presented ideas and solutions we hadn’t considered, demonstrating a clear understanding of our needs and how to implement them effectively.

Since Orbits IT took over our IT and telecoms, the impact has been immediate and noticeable. Instead of dwelling on problems, the focus is on resolving issues quickly and putting lasting improvements in place, making our day-to-day operations much smoother.

From the outset, Orbits addressed our primary concern: cybersecurity. They implemented protections immediately, provided a clear plan for the future, and identified risks we hadn’t even considered. Their proactive approach ensures we no longer have to scramble for solutions when issues arise. Orbits IT have also enabled us to make progress in areas we previously thought were beyond our reach.

The service is highly personal. Orbits understands our setup thoroughly, collaborates closely with Progress to ensure everything runs smoothly, and provides ideas tailored to the way we work. Even small touches, such as showing up with doughnuts, make a real difference.

Since moving to Orbits IT, we’ve seen:

• Solutions we’d never have considered ourselves
• Proactive monitoring and problem prevention
• A close, personal service tailored to the way we work
• Strong collaboration with Progress for stable, reliable systems

“When we went to tender we were looking for an IT company that would reduce our outgoings and help us streamline our services. Orbits IT was recommended to us by two other Credit Unions as what we do is very niche. They initially looked at what we had in place and found areas that could be changed to ensure we had a better more reliable service and  more staff support. Dean and Ross are very hands on and we always feel like we have a personal service where nothing is two much trouble for them, they are always on hand to answer any questions and always find a solution to any problem we have given them.

We now know we have a great IT support team we can rely on to offer the best possible solutions when needed, a reliable service and excellent customer care. Thank you for making the transition as easy as possible we look forward to working with you for many years to come.”