IT Helpdesk Apprentice
Job Specification
Job Title: IT Helpdesk Apprentice
Location: Barry, South Wales
Employment Type: Full-Time, Apprenticeship (Monday to Friday 9AM to 5PM)
Pay: £7.50 per hour, 37.5 hours per week
Role Overview
Orbits IT are recruiting for a IT Support Apprentice to join our busy South Wales office in Barry (CF62 5QN).
Learn the skills you need to forge a career in IT. Experience a busy helpdesk environment, work with engineers to build servers, networks and cloud solutions, enjoy accredited training and lots of on the job training.
Main Duties
- Primary contact for all customer support calls and emails
- Customer support and troubleshooting 1st line
- Assisting with client and internal projects
- Undertake general admin duties
- Assist in other aspects of business where necessary
Desired Skills and Qualities
- Excellent telephone manner
- Strong customer focus
- Ability to work well within a team environment
- Keen to develop and progress
- Strong verbal and written communication skills
- Customer Service experience
Required Qualifications
- Have grade C/4 or above in English and maths GCSE (or equivalent), or Functional Skills Level 2
Apprenticeship Details
- Work towards the CompTIA A+ certification, an industry-recognised qualification.
- Receive on-the-job training and mentorship from experienced IT professionals.
- Gain practical experience to prepare for career progression opportunities.
Benefits
- Earn while you learn with a competitive apprenticeship salary.
- Pearson BTEC Level 3 Diploma in Professional Competence for IT
- Pearson BTEC Level 3 Certificate in ICT Systems and Principles
- Essential Skills Wales Level 2 in Communication
- Essential Skills Wales Level 2 in Application of Number
- *Essential skills may not be applicable where apprentices can show an exemption*
- Gain hands-on IT experience and build a strong foundation for your career
- Clear progression opportunities into roles such as First Line Support or Second Line Support.
- Work in a supportive and friendly team environment.
- Access to the latest IT tools and technologies.
- Company events
- Cycle to work scheme
- Gym membership
- Private dental insurance
- Private medical insurance
- My Staff Shop – employee rewards platform
Are you interested in applying for this apprenticeship? If so, please forward you CV to apprentices@orbitsit.co.uk
