Say hello to Sam, one of our IT Support apprentices, a part of the Orbits team. Despite only being with the team for 8 months, Sam is already stuck into tickets and is doing really well on his apprenticeship. Gold stars are already flooding in for Sam as he has experience in many different types of tickets. Now, lets get to know him a little bit more…

“What I enjoy most about my work is that every day is different. Each ticket brings something new to learn, which helps me build my knowledge in lots of areas. I think that’s really important when you’re starting out in IT.”

“As I mentioned before, I come across many different types of tickets, so no two days are ever quite the same. My work usually involves troubleshooting issues remotely, answering phone calls, and handling tasks like permission changes and password resets. The most common issues I deal with are printer problems or computers running slowly.”

“I’d describe the team culture as really supportive and collaborative. When I first joined, everyone was so welcoming, which made it easy to settle in. We often work together on tickets to find the best solutions, and if I ever get stuck, I know I can ask anyone on the team for help; there’s always someone happy to lend a hand.”

“Over time, my role has grown from learning and doing simpler tasks like new starter and leaver requests to handling more complex tickets that need deeper troubleshooting while providing direct support over the phone.”

“I’m proud of the progress I’ve made so far, both in my job and with the apprenticeship work I’ve been completing alongside it. It’s great to hear positive feedback from clients who are happy with the service I’ve provided, and it was also encouraging to have my apprenticeship tutor mention that he was pleased with my progress during his recent visit.”

“Sam is one of our latest apprentices on the helpdesk having joined us within the last few months. Already Sam is proving to be a key member of the team and is building a great relationship with our clients. He is always friendly and approachable and is driven to push any scenario through at him through to a timely resolution It’s great to see how much Sam has developed over a very short period of time and I’m looking forward to seeing how he develops his newly acquired skills.”

Work hard, play hard — we’ve seen Sam in action, supporting our clients, now let’s peek behind the screen and uncover some of the fun stuff!

“I’d pick dark mode 100%. It’s a lot easier on the eye and light mode can way too bright.”

“Probably Nonstop by Drake as the job is nonstop, as there is always something to work on such as tickets as you pretty much have multiple that are open at the same time and, as an apprentice, apprenticeship and other various tasks on the side.”