Meet Morgan, an IT Support Apprentice here at Orbits IT

Successfully being able to help others with their problems is always a huge motivation. It feels great to be able to assist clients with their issues, so that businesses can stay on track and remain performing at their best.

Carrying out my apprenticeship here at Orbits has been unique. I have been able to learn whilst being on the helpdesk and being out on site. I am always learning something new and will continue this as I take on new and different challenges each day. Whether I am onsite or in the office I am certainly up for any challenge.

Depending on the task at hand I could be working on it individually or as a team. For example, when I am on site or working on tickets in the helpdesk it is usually on an individual basis but when working on projects this can often be as a team. We will always work together as a team when needed to get things completed.

I have been here working at Orbits for around a year and 3 months now and one thing I have learnt that stands out is learning how to set up VPNs. This has been important for me to learn very quickly, early on as this was a very common request we received, especially during the lockdowns due to COVID-19, as many clients began to work from home.

It’s been a pleasure to watch Morgan grow and develop over the last 15 months whilst he has been working through his apprenticeship. Morgan has quickly adapted to the different tasks and projects set and constantly delivers. Morgan spent the first six months of his apprenticeship learning the service desk role and has recently found himself working on client projects and site visits where required.

Morgan often receives fantastic feedback from clients and offers excellent customer service all around. I look forward to seeing Morgan complete his apprenticeship over the next few months.