IT Support & Delivery Apprentice Role

1. Hardware Preparation:

• Assist with setting up and configuring laptops, desktops, and other IT equipment.
• Ensure devices are tested and deployment-ready for clients or internal use.

2. Hardware Delivery and Deployment:

• Deliver IT hardware to end users at client sites, ensuring professional and timely service.
• Provide basic setup and troubleshooting support during deliveries if required.

3. Asset Management:

• Support the secure and compliant disposal of old IT hardware.
• Maintain accurate records of goods coming in and out

4. Stock Control:

• Help manage a small inventory of IT hardware and peripherals.
• Conduct regular stock audits and ensure critical items are always in stock.

5. Team Support:

• Assist field technicians by stocking their vehicles with essential tools and equipment.
• Support larger projects such as office moves, hardware rollouts, or infrastructure upgrades.

6. Workplace Maintenance:

• Help maintain a clean, organised, and safe workspace.

• IT hardware setup, troubleshooting, and configuration.
• Professional interaction and customer service skills during hardware delivery.
• Fundamentals of inventory and asset management in an IT environment.

• Compliance standards for hardware disposal and data security.
• Knowledge and skills to achieve the CompTIA A+ certification.
• Hands-on experience that will prepare you for progression to Field Technician or IT Engineer.

• A keen interest in IT and technology.
• Full UK driving license and willingness to travel for hardware delivery.
• Eagerness to learn and take on varied tasks.

• Strong organisational skills and attention to detail.
• Excellent communication and interpersonal skills.
• A proactive attitude and ability to assist with physical tasks, such as moving and delivering equipment.

• Work towards the CompTIA A+ certification, an industry-recognised qualification.
• Receive on-the-job training and mentorship from experienced IT professionals.
• Gain practical experience to prepare for career progression opportunities.

• Earn while you learn with a competitive apprenticeship salary.
  • Pearson BTEC Level 3 Diploma in Professional Competence for IT
  • Pearson BTEC Level 3 Certificate in ICT Systems and Principles
  • Essential Skills Wales Level 2 in Communication
  • Essential Skills Wales Level 2 in Application of Number
  • *Essential skills may not be applicable where apprentices can show an exemption*
• Gain hands-on IT experience and build a strong foundation for your career

• Clear progression opportunities into roles such as Field Technician or IT Engineer.
• Work in a supportive and friendly team environment.
• Access to the latest IT tools and technologies.
• Company events
• Cycle to work scheme
• Gym membership
• Private dental insurance
• Private medical insurance
• My Staff Shop – employee rewards platform