Orbits IT

Newport IT Support

Changing perceptions of small business IT support – one solved problem, one successful project and one satisfied client at a time

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Fully Managed IT Support You Can Trust

No matter what your organisation does, you’ve got better things to do than fighting wayward IT. Tech gremlins can wither productivity, create irritating downtime, and can even damage team morale.

Ready to join over 280 happily supported customers across South Wales, the Midlands, and the South West?

36mins

Average Response Time

1hr 55

Average Resolution Time

“Changing perceptions of small Business IT support – one solved problem, one successful project and one satisfied client at a time”

Managed IT

Delivering customer focussed, cost effective, managed IT services to organisations across South Wales, Midlands and South West. Our team are there when you need us and constantly working behind the scenes when you don’t.

Cloud Services

With secure access from anywhere with an internet connection our Cloud Services provide a wide range of benefits. Involving everything from Microsoft 365 emails to back-ups and more for effective cloud solutions.

Cybersecurity

The IT landscape is constantly changing. Cybersecurity should be a primary focus for any organisation. Your data, reputation and business are on the line. We provide the necessary tools you require to secure your data and systems.

IT peace of mind delivered to…

Your Dedicated IT Support Department

Working with Orbits IT is like working with your own friendly, dedicated IT department, just without the costs of an in-house team. We provide tailored IT support across South Wales, the Midlands and the South West with a smile.

Personal, Responsive Service

Friendly IT troubleshooting and resolution service, with unlimited service requests, support available 24/7, and both remote and on site support available.

Scalable IT Support

Our complementary support totally flexes around your business, regardless of whether it grows, changes, or stays the same.

Peace of Mind

IT problems can be a real hassle, so we focus on creating minimal disruption at any time, with our friendly in-house support, remote problem solving, and access to loan devices when needed.

Proactive Device Monitoring

Monitoring your Windows PCs and servers helps minimise IT problems before they arise. We securely track your PCs’ disc space, hardware use, backups, updates, security and more.

Consultative IT Advice

Informed by your monitoring data, we check in with you regularly to make sure your technical and productivity needs are being met consistently and securely.

Truly Transparent Pricing

We use a totally transparent per-PC pricing model, preceded by a one-time onboarding fee. We don’t surprise you with hidden fees for essentials like new starters or strategic advice!

Fully Managed IT Support You Can Trust

No matter what your organisation does, you’ve got better things to do than fighting wayward IT. Tech gremlins can wither productivity, create irritating downtime, and can even damage team morale.

Ready to join over 280 happily supported customers across South Wales, the Midlands, and the South West?

Peace of Mind with your Tech
At Orbits IT, we take care of your tech, so you can take care of what matters. Whether you’re dealing with a sudden IT emergency or you’re working incrementally towards tech equilibrium, we’re here to support you as your dedicated, outsourced IT department.
Outstanding Customer Service
Our personable and experienced support team are the reason for our outstanding customer ratings. With an average 5 second call waiting time and a 100% client recommendation score, you can be sure of a smooth and speedy solution to your IT issues.
100% Outsourced IT
We can support you as a totally outsourced IT team, an extra resource for a technical transformation project, or just an extra techie helping hand from time to time.

Time for IT Peace of Mind?

Tired of troubleshooting? Sick of support that doesn’t deliver? Start your journey towards IT equilibrium here. Book a free virtual consultation with our IT support experts today to discuss how we can support you.

Frequently Asked Questions

Apart from the obvious IT troubleshooting and resolution, you can expect a smooth onboarding process, regular strategic reviews, managed computer security, access to our exclusive training portal, a 10% discount on any project work, and much more.

Yes, we do! Non-urgent tickets can be raised at any time including evenings and weekends and we will respond when the office opens. In case of a tech emergency, we do operate an out of hours service at an additional cost.

Yes! If you are within an hour’s drive of any of our site offices (the three B’s – Barry, Birmingham, or Bristol) and an engineer is needed on-site, we’ll be there. Though you might be surprised at what we can achieve remotely!

We don’t charge our clients for leavers and new starters as these changes are simply part of doing business. Our efficient processes securely offboard leavers and promptly get hardware ready on new starters’ desks, ready to roll.

Orbits IT works with a wide range of small to medium businesses and non-profit organisations across South Wales, the West Midlands, and the South West.

We mainly support Windows devices and servers, though we do assist our clients with mobile devices too. But regardless of what systems you use, please have a chat with us to see how we can help.

Very patient and understanding…

“I would like to thank Caitlin who helped me to set the account for my employer, Caitlin made it very easy and explained everything as she took me through the process, Caitlin was also very patient and understanding, thank you.”

Involve Recruitment
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