What does Direct Routing involve?

Direct Routing takes advantage of Microsoft’s certified Session Border Controllers to offer better value, greater versatility, improved functionality and migration support, all as cloud-based services.

Providing connectivity to your Microsoft Teams tenant allowing complete PSTN on the public telephone network. Delivered as an end-to-end service with high availability via a connection from Microsoft teams through an IP connection.

Direct Routing allows for full voice resources for Microsoft Teams, as a great alternative to Microsoft calling plans, without the requirement of on-premises hardware.

Have access to advances call statistics

Have complete access to call statistics allowing for more informed business decisions. Data includes time to answer, waiting time, outcome and caller information statistics.

Saving on cost

In comparison with Microsoft’s calling plans, Direct Routing enables users to maximise their existing 365 cost. This allows significant saving per user.

Number porting

Retain the identical geographical number wherever you are for ease and simplicity.

No more missed calls

Your business can keep working with tailored business continuity with network and number level resilience.

Complete cloud solution

No over-priced initial outlay with cloud-based solutions as there isn’t any requirement for traditional hardware.

Agile Working

Direct Routing allows for flexible and remote working between your team and enables a more collaborative approach.

01, 02, 03 and 08 number termination

No number translation when it comes to terminating 01, 02, 03 and 08 numbers. However, termination fees will still apply to 08 numbers.

Access to the education community

Through using “Janett Connected” accreditation connections allows IP voice services for the education community to be provided directly.



Microsoft Teams is one of the biggest networking operators in the UK. Teams has built a reputation off technical expertise and voice service delivery.

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