The charity approached us seeking to modernise and upgrade the IT infrastructure for its two offices. An old Windows Server coupled with computers in excess of six years of age meant that the IT network was running at sub-optimal speeds. The broadband speed at both sites was also slow, while an unreliable virtual private network (VPN) connection for remote workers was compounding issues. As the server and access files we difficult to connect to remotely, Groundwork was keen to establish site-to-site connectivity between sites. This would allow all employees to access the same network and increase productivity. Other priorities for Groundwork were cybersecurity and the provision of guest Wi-Fi for visitors and delegates at its Tŷ Mynyddislwyn Environment Centre.

Orbits IT, led by Operations Director Dean Bengough, undertook a comprehensive reconstruction of Groundwork’s IT infrastructure to address their specific needs and challenges. The project involved several key steps:

• Installation of a robust Windows 2016 Server at Groundwork’s head office, enabling efficient management of user accounts, printers, and data storage. The server’s advanced features and security layers ensured seamless remote working capabilities.
• Replacement of the majority of Groundwork’s computers with 29 new devices, including both laptops and desktops. These new systems were equipped with Microsoft Windows 10 Pro operating system and fortified with measures such as Bitlocker Encryption and centrally managed anti-virus software.
• Establishment of a reliable private network between Groundwork’s two sites, along with a secure virtual private network (VPN) for remote workers. This was supported by necessary broadband upgrades to ensure stable and suitable connectivity.
• Restructuring of the shared drive, ensuring appropriate access permissions and enhanced security measures for sensitive data. Accounts data was also migrated to a centralized storage repository for streamlined management.
• Implementation of an updated and efficient backup system, replacing the previous labour-intensive process. The new system incorporated both on-site and cloud-based disaster recovery solutions to safeguard system data and configurations.

Groundwork’s Administration Coordinator, Beverley Powell, said that the process of switching was very smooth thanks to most of the work being done off-site. “Dates and timescales were given and the project was delivered to plan. Orbits were on-site to assist with any teething problems immediately following the installation. They were also available for the following weeks to answer any specific queries,” she added.

• Groundwork’s IT infrastructure has undergone a complete transformation, resulting in improved efficiency, performance, and security.
• The new IT equipment meets the organisation’s requirements and has led to increased productivity and enhanced cybersecurity.
• Staff members can now work more productively from anywhere, without obstacles.
• Encryption ensures the security of data and files, providing an additional layer of protection.
• Regular automatic patching keeps the network up-to-date with the latest security and usability enhancements.
• In the event of a disaster, Groundwork’s new robust backup system allows for complete restoration of all data and files within a few hours.
• Groundwork has taken advantage of substantial hardware and software discounts available to charities, resulting in these changes being implemented for a much lower cost.
• By accessing software savings through tt-exchange, Groundwork saved almost £8,000 and was able to purchase a higher-specification server that operates faster.
• The proactive approach to IT management and support provided by the organization contributes significantly to the benefits enjoyed by Groundwork.

“Having been with our previous IT provider for many years we felt it was time to change. Orbits IT took the time to get to know our requirements and spent many hours prepping for the changeover. The actual process of switching was very well executed, and it was a refreshing relief to work with professionals who were able to make it so effortless.

“Since switching to Orbits IT, I’ve been very impressed with the consistently high standard of service we receive. All the helpdesk operators know what they are doing and if something arises out of the norm, they know when to escalate the issue so that it’s promptly resolved. This is particularly important for us as we do not have any in-house professionals who are IT savvy.”