Orbits IT

Managed B2B IT Support

Changing perceptions of small business IT support – one solved problem, one successful project and one satisfied client at a time.

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Transform your business with Orbits IT

The way businesses do IT has changed dramatically over recent years. With more remote workers than ever, cybersecurity threats through the roof and a call for more streamlined processes how do you know what you want from your IT?

With managed IT Support designed for SME’s of all sectors, Orbits IT can help transform and modernise your software, hardware and cybersecurity processes. Whether you’re after some tech advice or require on-site support we’re here to assist.

Working with us

  • We prevent IT from slowing you down with proactive monitoring tools to intercept possible issues before they interrupt your working flow.

  • Have peace of mind in knowing your data isn’t at risk with our cybersecurity processes designed to protect your business.

  • Rapid response and resolution times to get you back on track when issues do arise.

  • Support with Cyber Essentials and Cyber Essentials Plus Certifications to help your business stand out above the rest.

  • We won’t leave you stranded with 3rd party issues. Where possible we will go above and beyond to assist and discuss with a 3rd party company to push for rapid resolution.

Frequently Asked Questions

In short, Orbits IT are an IT Services provider to the SME market of the UK. We have offices in South Wales, the Midlands and South West and service organisations of between 5 and 150 members of staff.

Our unique selling point is based on the relationships we build with our clients, to become the in-house IT team you don’t have. We provide high-quality, proactive support both remotely and on-site. Whether you get in touch with us via a phone call, email or our online customer portal you will always be met with rapid response and resolution times.

We provide IT Support to over 280 SME’s from charities, public sector organisations and more. To learn more about some of our clients got to our Case Studies page.

We provide IT services in multiple locations across England and Wales. With offices located near Cardiff, Birmingham and Bristol help is never too far away.

Communication is a key part of your experience with us; we are available via phone, email and our online customer portal. We ensure our calls and queries are answered as quickly as possible, with an average response time of 0.76 hours per ticket and average resolutions times sitting at less than 2 hours.

Contrary to the perception, moving IT providers is much less hassle than you think. With the right processes in place moving providers is simple. From our hassle free on-boarding process to our brilliant technical team, we minimise disruption to get your IT on-track in no time at all.

One of the best things we’ve ever done…

“We know that they genuinely care about our organisation and will always be there to answer our questions quickly so we can focus on people, not the digital world. Switching to Orbits is undoubtedly one of the best things we’ve ever done. Thank you again!”

Cyfannol Women’s Aid
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