Our Latest Tools and Services for Enhanced Customer Experience

Orbits IT is dedicated to enhancing the customer experience, and this year is no exception. We are thrilled to unveil our latest tools and services that are sure to leave a lasting impression.

One of our most exciting offerings is our new Out of Hours service. While our standard support is available from 8am to 6pm, Monday to Friday (excluding bank holidays and Orbits closure days), our team is now available 24/7, 365 days a year to assist you outside of these hours. Please note that if you do not have an Out of Hours Support contract with us,

there will be a minimum charge of 1 hour per request at our standard rate.

We also have an excellent addition to our suite of services: our new Training Portal. This resource is packed with bite-sized training videos that cover both IT and Soft Skills training. You can learn more about this new training portal by visiting our website at www.orbitsit.co.uk/training/.

Lastly, we have our Customer Portal that is perfect for submitting tickets while on the go and tracking the progress of your current requests. We have several new features planned for the Customer Portal that will keep you informed every step of the way.

Get full access to our new IT Training portal

For just £1/user get complete access to our brand new training portal. Over 850 bite-sized videos to choose from. Build personal skills, technical skills (Microsoft 365) and more.

Fresh faces and fantastic feedback

We are delighted and proud to receive such fantastic feedback that our clients send us regularly. From all of us at Orbits IT we would like to thank each and every one of our clients for their continued support. We are only 4 months into the year and we have already received 185 Gold Stars!

Such feedback is incredibly motivating for the team, especially for some of our newest team members who have already started getting some of their first Gold Stars!

Adebisi, Remmy, Jensen, Aaron and Joe have all joined us recently. Remmy and Adebisi have joined our team on First Line Support and are already dealing with a number of tickets daily. Aaron and Joe have joined us as IT Support Apprentices and have started to get stuck into their own tickets too. As for Jensen, he has joined us on long-term work experience whilst he finishes college.