Outstanding Annual Customer Survey results!
Our Annual Customer Survey results are now in and once again we’ve had fantastic customer feedback. Our average ratings across all performance areas are at least 9.1/10!
What did the survey involve?
We asked all our customers to take a couple of minutes to complete an online survey to rate our performance out of 10 in 11 key service areas.
| Orbits IT service area | Average customer rating |
| IT support | 9.9/10 |
| Response time | 9.9/10 |
| Technical support | 9.9/10 |
| Remote backup | 9.8/10 |
| IT projects | 9.7/10 |
| Customer service | 9.6/10 |
| Help desk | 9.6/10 |
| Value for money | 9.6/10 |
| Hardware sales | 9.5/10 |
| Office 365 | 9.2/10 |
| Hosted exchange email | 9.1/10 |
Perhaps not surprisingly, all those that took part would also recommend Orbits IT to other organisations.
Who took part in the survey?
Customers spanned a diverse range of sectors and industries. They included Citizens Advice, Age Cymru, Plutus Health, Aelwyd Housing Association, Future Asset Management LLP and Thornbury Collections to name just a few.
What did they say?
We asked customers for their comments and feedback. Here’s what they said:
Thanks to all our customers who took part in the survey. Your feedback ensures we can continuously improve and provide the very best IT services and support.
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