Our Annual Customer Survey results are now in and once again we’ve had fantastic customer feedback. Our average ratings across all performance areas are at least 9.1/10!

What did the survey involve?

We asked all our customers to take a couple of minutes to complete an online survey to rate our performance out of 10 in 11 key service areas.

Orbits IT service area Average customer rating
IT support 9.9/10
Response time 9.9/10
Technical support 9.9/10
Remote backup 9.8/10
IT projects 9.7/10
Customer service 9.6/10
Help desk 9.6/10
Value for money 9.6/10
Hardware sales 9.5/10
Office 365 9.2/10
Hosted exchange email 9.1/10

Perhaps not surprisingly, all those that took part would also recommend Orbits IT to other organisations.

Who took part in the survey?

Customers spanned a diverse range of sectors and industries. They included Citizens Advice, Age Cymru, Plutus Health, Aelwyd Housing Association, Future Asset Management LLP and Thornbury Collections to name just a few.

What did they say?

We asked customers for their comments and feedback. Here’s what they said:



Thanks to all our customers who took part in the survey. Your feedback ensures we can continuously improve and provide the very best IT services and support.